Refund Policy

Refund & Returns

Last updated: September 2026

We Do Not Provide Refunds

Due to the natural and medicinal nature of our Ayurvedic products, all sales are final once dispatched. Please read this policy carefully before placing your order.

Why No Refunds?

All products sold on Chanda Ayurmacy are authentic classical and proprietary Ayurvedic formulations — churnas, tablets, oils, and tonics. Because these are consumable healthcare items, they cannot be returned or resold once they leave our facility. This ensures every customer receives only fresh, uncontaminated, and sealed medicines.

Exceptions & Support

We understand that issues can arise during delivery. If you experience any of the following, please contact our support team within 24 hours of delivery:

  • Damaged package — the seal was broken or the product leaked during shipping
  • Wrong item shipped — you received a different product than what you ordered
  • Missing item — part of your order was not included in the package
  • Expired product — the product arrived past its expiry date
24-Hour Reporting Window All issues must be reported within 24 hours of delivery along with unboxing photos/videos. Claims raised after this window cannot be entertained.

How to Report an Issue

To raise a concern regarding your order, please contact us through any of the channels below with your order number and unboxing photos or video:

  1. Call our helpline — +91 99364 72126
  2. Email us — chandaayurmacy@gmail.com
  3. WhatsApp — +91 99364 72126
Our Promise Once verified, we will replace the affected item or offer store credit at our discretion. All resolutions are handled case-by-case to ensure you receive the quality you deserve.

Order Cancellation

Orders can be cancelled before dispatch only. Once the order has been handed over to our courier partner, cancellations are no longer possible. To request a cancellation, contact us immediately at +91 99364 72126 with your order number.

Once Shipped — No Cancellation After dispatch, orders cannot be cancelled or refunded under any circumstances. Please double-check your cart, address, and contact details before placing the order.

Need Help?

Our support team is available Monday to Saturday (9:00 AM – 9:00 PM). For any questions about this policy, reach out to us any way you prefer.